Returns & Refunds policy

My shop accepts order cancellations

12 hours

Buyer is responsible for making requests within this timeframe.

Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition. Useful information, instructions, tips, and warnings: - I use a high % of fragrance, to ensure my wax candles and melts are long-lasting and high quality. - To use a wax melt, simply place the wax melts as desired (usually 2-5 is enough) it in the dish of the burner and then either place the lit tealight underneath with a maximum 4hr burn time. - The heat generated by electric burners can vary significantly, and sometimes natural soy wax may not melt. This could lead to a messy situation if the wax doesn't melt properly. I cannot guarantee compatibility with electric burners. - You should always be very careful and never leave any wax warmer unattended. Especially if you live in a household with pets or children, the wire from the warmer or the tealight candle can be incredibly dangerous. Do not expose to draughts and do not move whilst lit. © Copyright, All Rights Reserved, 23rd April 2024, CraftyCreationsPM (Pauline Ma)

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Returns and refunds: - Within 14 days of receipt of your goods, I can accept the return of any product in its original condition (excluding fragrance). Products that have been used can not be returned. - I can only process returns and refunds for items purchased from my Etsy shop https://craftycreationspm.etsy.com - Original order shipping cost is non-refundable. - Returns will be shipped back to my Etsy shop and Candle at the expense of the customer. - For concerns with product damage in transit, please kindly reach out to me at my „Contact Me” page so that I can advise you on solutions. - Please note that I may require photos/videos to be submitted for return authorization. Light & enjoy

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odrOpens a new tab.